- Studies have shown that 75% of potential customers check reviews first before they make a purchase and four out of five of them choose the competition after reading one bad review. 80% of your business may be walking away before giving you a chance. Take control of your brand back from your competition.
- Do you have an online reputation protection strategy? Click here for a free guide to Protecting your online reputation.
- Be responsive! The sooner a disgruntled customer is addressed the easier it is to melt away their concerns and the better chance you have of getting them to turn around their bad review.
- But your busy right? You have a business to run right? So automate your monitoring. Imagine the peace of mind you will possess when you set your software to alert you when a bad review is posted. You know within minutes of the review posted you get an email alert. You may get the alert before the customer leaves your business. Imagine their surprise when you address their concerns within minutes of their poor report. That is how you turn a disgruntled customer into a raving fan!
